If you encounter any issues while playing, please contact us using the following methods:
PC: ESC - Support & Feedback - Submit Suggestion
Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
Dear Metas,
If you encounter any issues while playing, please contact us using the following methods:
PC: Open the in-game ESC menu → Feedback & Customer Support → Select Bug Report to submit your issue.
Mobile: Tap the menu button in the upper right corner → Tap the headphone icon in the sidebar → Select Customer Support→ Then choose Bug Report to submit your feedback.
...
Dear Metas,
If you encounter any issues while playing, please contact us using the following methods:
PC: Open the in-game ESC menu → Feedback & Customer Support → Select Bug Report to submit your issue.
Mobile: Tap the menu button in the upper right corner → Tap the headphone icon in the sidebar → Select Customer Support→ Then choose Bug Report to submit your feedback.
...
Dear Metas,
The server maintenance and update is planned for January 21, 2026, at 3:00 PM(PT)and expected to last about 2 hours (actual time may differ). Please plan your game time accordingly for the best experience.
This update introduces:
Dear RaidZone Metas:
Since the launch of Once Human: RaidZone, we’ve maintained a steady update schedule with one major patch per month. In the upcoming Version 2.3.1 on January 21 (PT), we’re thrilled to announce that RaidZone will receive a massive update, bringing significant improvements to gameplay and feature refinement.
...
Looking for a different game?
Scroll through a list of games we support