Frequently Asked Questions

Why am I being asked for so many permissions?

For full details on how we use the various permissions you provide, please see this page.

Why am I required to have an email address?

We record email addresses so that in the event your Discord account becomes unavailable and you have a Premium subscription, we're still able to get a hold of you. While this raises alarms with some, your email address is safe as we are in compliance with Discord's Developer Terms of Service and email addresses are considered "End User Data".

With access to so many Discord servers, what type of information do you store? Chat logs, Members, etc?

We're very serious about your server's privacy. We DO NOT track chat logs or server member information outside of the total member count of a server. The server administrator is the only user we store information on, and it's just enough to contact that person if/when we need to.

The only message data that we store is completely restricted to the messages PatchBot sends to the server. e.g. When the latest PUBG update is published, we know when PatchBot has posted the update to your server and how many people clicked through to the blog post from which it found the update.

For more information, see our privacy policy

What happens to my subscription settings when I cancel my Premium subscription?

The Discord server is downgraded to a standard server and will begin seeing sponsored messages. As part of this transition any settings only available to Premium customers will be reverted. If a server has multiple channels receiving updates (which is a Premium feature) only the oldest subscription will be preserved.

Do you support payment methods other than credit card?

At this time we do not support any alternative payment methods.

Where are my announcement channels?

Announcement channels cannot receive patch notes. If servers would like to use PatchBot they need to use the bot directly rather than subscribing to other server's channels.