Frequently Asked Questions

Why am I still getting updates if I have removed the bot from my server?

Because we use Discord's webhooks to send updates and other messages to your server, removing the bot does not unsubscribe you from updates. Please make sure to login and unsubscribe from games you'd no longer like to receive updates for.

Why am I required to have an email address?

Due to the architecture of our service, it is easier for us to communicate with server administrators via email. While this raises alarms with some, your email address is safe as we are in compliance with Discord's Developer Terms of Service and email addresses are considered "End User Data".

Why am I being asked for so many permissions?

For full details on how we use the various permissions you provide, please see this page.

With access to so many Discord servers, what type of information do you store? Chat logs, Members, etc?

We're very serious about your server's privacy. We DO NOT track chat logs or server member information outside of the total member count of a server. The server administrator is the only user we store information on, and it's just enough to contact that person if/when we need to.

The only message data that we store is completely restricted to the messages PatchBot sends to the server. e.g. When the latest PUBG update is published, we know when PatchBot has posted the update to your server and how many people clicked through to the blog post from which it found the update.

For more information, see our privacy policy

What happens to my subscription settings when I cancel my Premium subscription?

The Discord server is downgraded to a standard server and will begin seeing sponsored messages. As part of this transition any settings only available to Premium customers will be reverted. If a server has multiple channels receiving updates (which is a Premium feature) only the oldest subscription will be preserved.

Do you support payment methods other than credit card?

We support Paypal on a trial basis. This means that payments made via Paypal are not recurring and you must manually submit each payment. By using Paypal, you're casting your vote that we should fully build out support for Paypal-based subscriptions.

If you're interested in using Paypal, on the Premium order page use the non-credit card option.

Why can't I buy monthly premium with Paypal?

When you use Paypal as your payment method, it requires manual processing on our part to ensure your guild is fully configured with PatchBot premium. For this reason, we can only accept Annual premium payments via Paypal.

I paid for an annual premium server with Paypal but my server doesn't have premium? What gives?

Since we are trialing Paypal support, it requires manual processing to setup your Discord servers' Premium status (for now) so there's some delay between when your payment is received and when your server is setup for Premium. Once your servers are Premium we'll notify you via email.